WHAT DO I DO WHEN I HAVE FINISHED WITH THE CAR?
Return the car to the designated parking bay, plug the charge cable in, scan the charge card, and follow the HIYA Car App instructions. Please remember to plug the car in and scan the card, so the next person will…
WHAT AM I LIABLE FOR IF I DAMAGE THE VEHICLE?
Currently the first £800 of damage (this can be reduced by purchasing a waiver via the app, or you could consider getting stand-alone excess insurance)
WHAT IF I NEED TO CHARGE DURING MY HIRE?
If you plan on driving further than the car’s range of around 150 miles, you will need to charge it using a public charging point. ‘Zap Map’ is a very useful app / website to help you locate available chargers.…
HOW DOES CHARGING WORK?
The car should be fully charged when you pick it up, giving it a range of at around 150 miles. If your journey will be less than this, simply plug the car back in when you return to the village…
IS IT EASY TO DRIVE?
The car is very easy to drive, especially if you’ve ever driven an automatic. You will find a help sheet in the car if you need.
IS THERE ANYTHING I NEED TO DO BEFORE I SET OFF?
There’s a quick checking process before you set off. The HIYA Car App guides you through it, and you need to upload a few photos, but it’s very quick, especially after you’ve done it a few times. This will ensure…
HOW DO I LOCK / UNLOCK AND START THE CAR?
You unlock and lock the car using the HIYA Car App. Once you’re in, there’s no need for a key, just press the start button.
HOW DO I BOOK?
Bookings are made through the HIYA Car App. Your booking will be confirmed instantly if the car is available and payment will be taken on booking.
HOW SOON CAN I HIRE?
After HIYA Car App registration is complete – the registration process can take at least an hour, and you will need your photocard driving licence to hand. Once you are registered, you can book the car pretty much instantly if…
HOW DO I REGISTER?
Enter your details at https://3bhire.co.uk/ev-hire-club. Scanning the QR code on the car will take you to this address. You will then be sent a link to sign up to the club (if you don’t find anything, check your spam folder) and…